Refund Policy

1. Unused Credits

You may request a refund of unused credits within 14 days of the original purchase. Refunds are issued to the original payment method (Visa or Mastercard) used at the time of purchase.

Credits that have already been used to pay for GPU workstation time are non-refundable.

2. How to Request a Refund

To request a refund, contact our support team at support@pixelforge.studio within 14 days of your credit purchase. Please include your account email and the amount you wish to refund.

3. Refund Processing Time

Approved refunds are returned to your original payment method. Refunds typically appear within 5–10 business days, depending on your card issuer. PixelForge is not responsible for delays caused by your bank or card provider.

4. Service Downtime Credits

If PixelForge experiences extended downtime caused by our platform (not third-party infrastructure), affected users will receive automatic credit compensation for the duration of the outage. These credits are applied to your account balance and are not refundable as cash.

5. Eligibility

• Refunds are only available for purchases made within the last 14 days.
• Refunds are returned to the original Visa or Mastercard used at purchase.
• Accounts that have been suspended or terminated for policy violations are not eligible for refunds.

6. Contact

For refund requests or questions, contact us at support@pixelforge.studio.