Refund Policy

1. Your 14-Day Right of Withdrawal

If you are a consumer in the EU or the UK, you have a statutory right to withdraw from a credit purchase within 14 days of the day the purchase is confirmed, without giving any reason. To withdraw, email support@pixelforge.academy from your account email before the 14 days end and say which purchase you are withdrawing from; a clear statement is enough. We refund you within 14 days of receiving your notice, as set out in section 2, at no cost to you.

Credits pay for a service, GPU workstation time, that starts when you deploy a machine. If you deploy a machine within the 14-day withdrawal period, you expressly ask us to begin the service before the period ends. The machine time you have already used is not refunded; the credits from that purchase that are still unused are. Once all the credits from a purchase have been used, the service has been supplied in full and the right of withdrawal ends for that purchase.

The right of withdrawal is a consumer right and does not apply to purchases made for a business. It applies alongside the refund terms below, which apply to every customer, and your rights in respect of a faulty service are not affected.

2. Unused Credits

You may request a refund of unused credits within 14 days of the purchase. If some credits from that purchase have been used, you receive the unused part. How the refund reaches you depends on how you paid:

• Visa or Mastercard: refunded to the card used for the purchase.
• BLIK: refunded to the bank account the BLIK payment was made from.
• Multibanco: a Multibanco payment cannot receive money back, so we refund it by bank transfer to a bank account in your name. We ask you for the IBAN when you request the refund.

Credits that have already been used to pay for GPU workstation time are not refundable.

3. How to Request a Refund

Email support@pixelforge.academy from your account email within 14 days of the purchase, with the date and amount of the purchase you want refunded.

4. Refund Processing Time

Approved refunds are sent as described in section 2. How long the funds take to appear depends on your bank or card issuer.

5. Machine Faults

If a running machine stops working because of a fault on our platform or on the GPU host it runs on, we credit the time you lost: contact support@pixelforge.academy with the machine ID. If a machine you deploy does not start within 10 minutes, we cancel the deploy and you are not charged for it. Credits for lost time go to your balance, where they are treated like any other unused credit.

6. Closing Your Account

Ask for any refund before you delete your account yourself: deleting it from your dashboard removes your balance and its payment records immediately, so we can no longer refund it. If you ask support to close your account instead, we first refund unused credits bought within the previous 14 days.

If we close your account for a breach of our Terms of Service, the same rule applies: unused credits bought within the previous 14 days are refunded on request.

7. Contact

PixelForge is operated by Altivo Sp. z o.o., ul. Szaserów 38, 04-294 Warszawa, Poland, NIP 1133195575, KRS 0001226499. Contact: support@pixelforge.academy.