Cancellation Policy

1. No Subscriptions

PixelForge does not operate on a subscription model. There are no recurring charges, monthly fees, or contracts. You pay only for the GPU time you actually use via our prepaid credit system.

2. Stopping a Workstation

You can stop any running workstation at any time from your dashboard. Billing stops immediately when a workstation enters the Stopped state. There are no penalties or fees for stopping a workstation early.

3. Your Credits

• Unused credits remain in your account and do not expire.
• Credits can be refunded within 14 days of purchase — see our Refund Policy for details.
• Credits used to pay for GPU usage are non-refundable once consumed.

4. Account Deletion

To permanently delete your PixelForge account and all associated data, please contact our support team at support@pixelforge.studio. Account deletion cannot be undone. Any remaining unused credits at the time of deletion may be refunded at our discretion in accordance with our Refund Policy.

5. Machine Data Retention

When a workstation is stopped, its disk state (files, installed software) is preserved for 24 hours. After 24 hours, stopped machines and their data may be permanently deleted. We recommend backing up important creative work to external cloud storage before stopping your workstation.

6. Contact

For cancellation or account deletion requests, contact us at support@pixelforge.studio.