Cancellation Policy

1. No Subscriptions

PixelForge does not operate on a subscription model. There are no recurring charges, monthly fees, or contracts. You pay only for the GPU time you actually use, from your prepaid credit balance.

2. Stopping a Workstation

You can stop any running workstation at any time from your dashboard. Running time is charged at the tier's hourly rate for exactly as long as a machine is in the Running state; stopped machines are not charged. There are no penalties or fees for stopping a workstation early.

3. Your Credits

• Unused credits remain in your account and do not expire while your account is open.
• Unused credits can be refunded within 14 days of purchase; see our Refund Policy.
• Credits used to pay for GPU time are not refundable.

4. Account Deletion

To permanently delete your PixelForge account and all associated data, go to Dashboard → Profile → Delete Account, or email support@pixelforge.academy. Account deletion cannot be undone. Deleting the account yourself removes your balance immediately, so ask for any refund of unused credits (bought within the last 14 days) first; if you ask support to close the account, we refund them before closing it.

5. Machine Data Retention

When a workstation is stopped, its disk state (files, installed software) is preserved for 24 hours. After that, stopped machines and their data are permanently deleted, normally within the following hour. We recommend backing up important creative work to external cloud storage before stopping your workstation.

6. Contact

PixelForge is operated by Altivo Sp. z o.o., ul. Szaserów 38, 04-294 Warszawa, Poland, NIP 1133195575, KRS 0001226499. Contact: support@pixelforge.academy.