Creator support
Need Assistance?
We're here to help you get the most out of your creative workstation.
Helpful Resources
Common Challenges
Connection Issues
Symptoms
- •Cannot connect to your workstation
- •Connection drops frequently
- •High latency or timeout errors
What to try
- ✓Check the PixelForge status page for outages
- ✓Verify your internet speed meets minimum requirements
- ✓Use a wired Ethernet connection instead of Wi-Fi
- ✓Select a server region closer to your location
Streaming Quality
Symptoms
- •Video appears blurry or pixelated
- •Frame drops or stuttering
- •Noticeable input lag
What to try
- ✓Lower the streaming resolution in client settings
- ✓Close other applications consuming bandwidth
- ✓Enable hardware decoding in your streaming client
- ✓Check if your ISP is throttling your connection
Workstation Won't Start
Symptoms
- •Workstation stuck in starting state
- •Dashboard shows a failed status
- •Start button is not responding
What to try
- ✓Wait 2-5 minutes for provisioning to complete
- ✓Check your account balance has sufficient credits
- ✓Stop the workstation, then start it again
- ✓Contact support if the issue persists
Billing Questions
Symptoms
- •Unexpected charges on your account
- •Credit balance not updating
- •Need to request a refund
What to try
- ✓Review your usage history in the billing dashboard
- ✓Remember that billing is calculated per hour of runtime
- ✓Stop workstations when not in use to avoid charges
- ✓Contact support for billing disputes or refunds
Get Help Faster
When contacting support, include as much of the following as possible:
- ✓Your Workstation ID (found in the creative studio)
- ✓Screenshots or screen recordings of the issue
- ✓Steps to reproduce the problem
- ✓Your device, operating system, and streaming client