Frequently Asked Questions

PixelForge is a cloud creative workstation service that gives you a full Windows desktop with a dedicated NVIDIA GPU. You connect from any device using Remote Desktop or a streaming client, and pay only for the time you use. No hardware to buy, maintain, or upgrade — just pure creative power on demand.

Unlike cloud gaming services with limited libraries or cloud notebooks with no desktop, PixelForge gives you a complete Windows machine with admin access. Install any creative software — Blender, Premiere Pro, Stable Diffusion, or anything else you need for your craft.

You need a device with an internet connection (any laptop, tablet, or phone), the Microsoft Remote Desktop app (free on all platforms), and a PixelForge account with at least $1.00 in credit. For real-time creative work, we recommend 25 Mbps or faster internet.

PixelForge workstations are available in multiple data center regions across North America and Europe. During deployment, you can select the region closest to you for the smoothest creative experience. We are actively expanding to additional regions.

PixelForge uses a pay-as-you-go credit system. Add credits starting from $2.00 then choose a GPU tier. Billing is per-second while your workstation is running. Stop anytime — billing stops instantly. No subscriptions, contracts, or hidden fees.

Only while your workstation is in the Running state. Stopped workstations do not incur charges. Credits are deducted in real time. You can monitor your spending from the Billing page in your creative studio.

We accept Visa and Mastercard credit and debit cards through our secure payment processor. All transactions are encrypted and PCI-compliant.

Unused credits can be refunded within 14 days of purchase. If you experience downtime caused by our infrastructure, affected creators receive automatic credit. Contact support@pixelforge.studio for refund requests.

If your credit balance reaches zero while a workstation is running, it will be stopped automatically. Your creative work is preserved for 24 hours, giving you time to add more credits and resume. You will receive a low-balance warning before this happens.

We offer four creative tiers: Sketch (RTX A4000, 16 GB VRAM) from ~$0.25/hr, Canvas (RTX 4090, 24 GB VRAM) from ~$0.49/hr, Studio (L40S, 48 GB VRAM) from ~$0.99/hr, and Masterwork (A100 80GB, 80 GB VRAM) from ~$1.99/hr. All include SSD storage, multiple vCPUs, and full Windows admin access.

Most workstations are ready in under 60 seconds. Once running, you receive connection credentials immediately in your creative studio dashboard.

Yes. When you stop a workstation, your files, installed software, and desktop state are preserved for 24 hours. Resume within that window and everything is exactly as you left it. For long-term storage, we recommend backing up important creative work to cloud storage.

Yes. Microsoft Remote Desktop supports multiple monitors natively. Enable multi-monitor in your RDP client settings before connecting.

All PixelForge workstations run Windows 10 with full administrator access. NVIDIA drivers, DirectX, and common runtimes are pre-installed. You have complete freedom to install any creative software.

For rendering, AI work, and design, Microsoft Remote Desktop (RDP) works great with zero setup. For real-time creative work or gaming, Parsec or Moonlight offer lower latency. You can also use noVNC in a web browser for quick access from any device.

For design work via RDP, 15 Mbps is sufficient. For real-time streaming, we recommend 50 Mbps+. A wired connection provides a smoother creative experience than Wi-Fi.

Select the data center region closest to you. Use a wired Ethernet connection. Close other bandwidth-heavy applications. For real-time work, use Parsec or Moonlight instead of RDP.

Yes. The Microsoft Remote Desktop app is available for iOS and Android. Parsec also has mobile apps. For quick access, use the noVNC web client directly in your mobile browser.

Anything that runs on Windows. Popular choices include Blender, Cinema 4D, Maya, Adobe Creative Suite, DaVinci Resolve, Unreal Engine, Stable Diffusion, ComfyUI, LM Studio, and more. You have full admin access to install whatever you need.

Absolutely. PixelForge is ideal for running Stable Diffusion, ComfyUI, Automatic1111, Fooocus, and other AI art tools with full GPU acceleration. The Canvas and Masterwork tiers are especially popular for AI art generation.

Yes. Unreal Engine, Unity, Godot — all run perfectly on PixelForge. The Studio tier with L40S is recommended for real-time rendering and shader development.

Check that you have sufficient credit. Try a different region if your selected one has limited capacity. If the issue persists, contact support@pixelforge.studio.

Ensure your workstation shows Running in your dashboard. Verify the IP address, username, and password. Check that your firewall or VPN is not blocking RDP traffic (port 3389). Try restarting the Remote Desktop client.

Switch to a wired connection. Close other bandwidth-heavy apps. Lower the resolution in your streaming client. Make sure you are connected to the nearest data center region.

Open Device Manager and check if the NVIDIA GPU appears under Display Adapters. If it shows a warning, try reinstalling NVIDIA drivers from the official website. A workstation restart may also help.